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RediVerify Fraud Detection System

To assist in protecting our customers from debit card fraud, Citizens First Bank has purchased a new fraud prevention tool:  RediVerify.  The RediVerify system is designed to automate customer contact for suspicious transaction activity.

RediVerify will contact you within seconds of the detection of suspicious transaction activity.  You will be contacted via e-mail, SMS (Text Message) or IVR (Integrated Voice Response). The combination of these methods gives us the highest possibility of reaching you as quickly as possible to prevent further unauthorized activity.  Each of these delivery channels will provide you an opportunity to verify activity as ‘Authorized’ or ‘Unauthorized’.  Please provide current phone numbers (home/cell/work) and e-mail addresses to an employee at one of Citizens First Bank’s convenient locations.  Any activity flagged as ‘Unauthorized’ will trigger an immediate alert to our fraud department for further action.  If you have any questions concerning the verification of transactions, contact the bank’s fraud department 24 hours a day 800-241-7531.

You will receive a verification message, email, or call if you conduct a transaction outside of your home state, with the exception of transactions done in Tennessee or Kentucky. An alert will also be triggered if your debit card has been used more than 3 times in 10 minutes. Once an alert is sent to you, your debit card will be deactivated (warm carded) to prevent any possible fraud that may occur. If the purchase(s) are authorized you can simply respond with a ‘yes’ to verify the transactions, and your card will automatically be re-activated. 

If you know ahead of time that you will be traveling outside of your home state, please call to let us know, and we will add you to a travel list to prevent you from receiving notifications while you are traveling.

Thank you in advance for your participation.

Citizens First Bank

 





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